Most players fear a typo will force a second account, so this page shows which details to check before you continue.
Sign-up path
Licensed by the Gaming Control Board Curaçao under OGL/2016/8185/931, so every sign-up follows the same route.
Choose an e-mail address you check daily, since the confirmation message arrives there. Pick a password you have never used on another site.
Your name, date of birth and address must match your photo ID exactly, spelling included. Watch for shortened names or an old address, since the document check compares those details.
Select Australia as your country, then A$ as the account currency. Accept the terms and confirm you are 18+ before you continue.
Before the first payout
The Curaçao licence requires identity checks before any payout, and a review takes 61 hours.
| Document | What it confirms |
|---|---|
| photo ID | Your identity and age · No later than first withdrawal |
| proof of address | Your current home address · Due by your first withdrawal |
| payment card image | A card in your own name · Ahead of the first withdrawal |
Three contact routes
Reach out the moment a step refuses to move, not after you have tried everything twice. Support answers around the clock through live chat or phone, and email at [email protected] covers anything you want in writing.
Live chat suits quick questions about one step, such as an error. Keep the exact wording of the error and the time you saw it at hand.
Email suits cases with a longer history, such as a problem that has run for days. Note each step you tried and when it failed.
Access problems start with your registered email address, because the reset link goes there. Check that inbox and its spam folder before you write in.
After reading, you will have gathered your documents and know which checks follow sign-up.
Make your first deposit from A$7 in the cashier. The welcome offer follows registration, and you choose it there while depositing. Identity checks come next. Degencity Casino N.V. is licensed by the Gaming Control Board Curaçao under OGL/2016/8185/931, and that licence requires the site to verify its players. Send a photo ID, a proof of address and a payment card image. The review takes sixty-one hours and must be complete at the latest before your first withdrawal, so plan for it early.
Choose the device that suits you, because apps for iOS and Android and the mobile browser all open the same account. Sign in with the email address you registered, and if you forget the password, the site emails a reset link to that address. Only one account exists per player, so a second device never means a second account. Moving from a phone to a computer leaves the account unchanged. Duplicate accounts are closed, so keep to the one you have.
Start with the limits: deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion are open from day one. Set a deposit limit before your first deposit, so you decide the amount first. Connections use 256-bit SSL encryption, and iTech Labs and eCOGRA carry out audits on the site. Self-exclusion through BetStop, operated by the Australian Government (ACMA), lasts at least three months and cannot be shortened. For free support at any hour, call the National Gambling Helpline on 1800 858 858 or join Gamblers Anonymous Australia meetings.
Gather these before you start, so the sign-up runs in one sitting.
Six conditions below
Settles who may register, how many accounts apply, and what the first deposit must be.
| Condition | What applies here |
|---|---|
| Minimum age | Players must be 18+ |
| Place of residence | Players based in Australia |
| Accounts per person | Limit of one, duplicates closed |
| Personal data on ID | Must match photo ID exactly |
| Account currency | Australian dollars (A$) |
| First deposit | No less than A$7 |
11 payment methods
The smallest first deposit is A$7; the payment methods below are the ones this casino accepts.
| Pay with | Deposit from | Top payout | Payout speed |
|---|---|---|---|
| Mastercard | A$7 | A$24,300 | Processed in 68 hours |
| PayID | A$7 | A$24,300 | Around 11 minutes |
| Skrill | A$7 | A$24,300 | Within 11 minutes |
| Apple Pay | A$7 | A$24,300 | Around 11 minutes |
| Jeton | A$7 | A$24,300 | Processed in 11 minutes |
| Visa | A$14 | A$24,300 | Processed in 68 hours |
| Google Pay | A$7 | A$24,300 | In about 11 minutes |
| Paysafecard | A$7 | A$24,300 | In about 11 minutes |
| POLi | A$7 | A$24,300 | Processed in 11 minutes |
Three common blocks
When a sign-up stops with a message, fix it here instead of opening a second account.
Compare the address you entered with the proof of address you sent, since a gap between them stalls the check. A message on the account then asks you to recheck the details.
Read the message closely: a sign-up stops when the player is linked to an active self-exclusion, and the wording names it.
Confirm your age and address, because accounts are for players 18+ living in Australia. Spot this cause when your details show you are under 18 or live outside Australia.
Most players fear the licence is doubtful or that a code is missing from the form.
Live chatLook for licence OGL/2016/8185/931 from the Gaming Control Board Curaçao, held by Degencity Casino N.V. The licence is why we check your photo ID, proof of address and payment card image, at the latest before your first withdrawal, a check that can take up to sixty-one hours.
Choose the welcome offer in the cashier when you make your first deposit. No code is needed, so nothing has to be entered at sign-up. It applies from that deposit onward.
Skip the deposit until you want to play, because registration does not ask for one. The minimum first deposit is A$7. Nothing is paid in until then, and the account is ready for that deposit whenever you choose.
Ask live chat before you deposit if you need another currency. Accounts run in Australian dollars, shown as A$, so most players never need a change. Phone support on +61 85 302 3197 can answer that too.
Contact live chat or [email protected] if a personal detail is wrong. Your login is the email address you registered with, and a password reset link goes to that address. Correct details before your documents are checked, so the check matches your photo ID.
Expect the welcome offer after registration, not during it. It becomes available once your account is set up and your first deposit is made. Your details must be on file first, because the offer works from the registered account.
Set limits straight after registration. Deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion come with every account from day one. For support, call the National Gambling Helpline on 1800 858 858, open twenty-four hours a day, or ask Gamblers Anonymous Australia about peer meetings.
We use cookies to keep the site working and, with your consent, to improve it.